TERMS & CONDITIONS FOR SLAP
VOOGA (Pty) Ltd trading as SLAP
1. COMPANY INFORMATION – ECTA Section 43
Company Name: VOOGA (Pty) Ltd
Trading As: SLAP
Website: slapsa.co.za
Email: admin@slapsa.co.za
Contact Number: 071 872 4955
2. INTRODUCTION
By accessing and placing an order through SLAP, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.
3. PRODUCTS & PRICING
SLAP sells a variety of products including but not limited to collectibles, diecast, figures, and general merchandise.
We make every effort to display products as accurately as possible. Colors and packaging may vary slightly due to screen settings and supplier changes.
All prices are in ZAR and include VAT where applicable. Prices are subject to change without notice.
Additional costs such as delivery fees will be disclosed at checkout.
4. ORDER PROCESS & PAYMENT
Payment is processed securely via Payfast. We accept Visa, Mastercard, and EFT.
We reserve the right to refuse any order you place with us.
Before the order is finalized, you will have an opportunity to review and correct any mistakes.
5. DELIVERY – ECTA Section 46
Orders are processed within 1-3 business days.
Unless otherwise agreed, we will deliver goods within 30 days of receiving your order.
Delivery costs and estimated times are shown at checkout. Risk passes to you once the courier collects the parcel.
If we fail to deliver within 30 days, you may cancel and claim a full refund.
6. RETURNS, REFUNDS & CANCELLATION – COLLECTIBLES PROTECTION
SEALED PACKAGING IS PART OF THE PRODUCT
All collectible items are shipped in protective packaging to preserve card/blister condition. Opening or removing this protective packaging constitutes acceptance of the goods and voids the 7-day cooling off period.
7-DAY COOLING OFF – UNOPENED ONLY
In terms of Section 44 of ECTA, you may cancel within 7 days of delivery ONLY if:
The item is unopened
All protective packaging applied by SLAP is still sealed/intact
Item is free from damage, bends, dents, or creases
All original tags and seals are attached
Customer pays return shipping to us
We reserve the right to refuse any cooling-off return where protective packaging has been opened or tampered with. Photos are taken of all items before dispatch.
FAULTY ITEMS OR SHIPPING DAMAGE
If the item arrives damaged due to us or the courier, notify us within 48 hours with unboxing photos/video. We pay return shipping and will offer a replacement or refund.
NO RETURNS FOR CHANGE OF MIND
Once protective packaging is opened, we do not accept returns for change of mind. All sales of opened items are final.
REFUNDS
Approved refunds will be processed to the original payment method within 15 business days of us receiving the returned item in acceptable condition.
Non-Returnable:
Goods that are sealed for health/hygiene reasons and have been unsealed after delivery cannot be returned.
7. QUALITY OF GOODS – CPA Section 55 & 56
All goods sold are of good quality, free of defects, and fit for their intended purpose. Faulty goods are covered by a 6-month implied warranty under the CPA.
8. INTELLECTUAL PROPERTY
All content, images, logos, and text on this website are owned by VOOGA (Pty) Ltd trading as SLAP and may not be reproduced without written consent.
9. PRIVACY & POPIA
We respect your privacy. Personal information collected is used only to process orders and will be protected in accordance with POPIA. You have the right to access, correct, or delete your information. See our Privacy Policy.
10. LIMITATION OF LIABILITY
To the fullest extent permitted by law, VOOGA (Pty) Ltd trading as SLAP will not be liable for any indirect or consequential loss arising from the use of our products.
11. GOVERNING LAW
These Terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.