PRIVACY POLICY
VOOGA (Pty) Ltd – Trading as SLAP SA
Website: slapsa.co.za
Last Updated: 6 August 2026
1.INTRODUCTION
VOOGA (Pty) Ltd [Reg No: 2021/955434/07 ] (“VOOGA”, “we”, “us”, “our”) operates the SLAP SA website and respects your privacy. We are committed to protecting your personal information and to complying with the Protection of Personal Information Act 4 of 2013 [POPIA], the Consumer Protection Act 68 of 2008 [CPA], and the Electronic Communications and Transactions Act 25 of 2002 [ECTA].
SLAP SA is a trading name of VOOGA (Pty) Ltd.
2. INFORMATION OFFICER
For any PAIA/POPIA requests, access, correction, or deletion requests, contact:
Information Officer: Sachin Lala
Email: admin@slapsa.co.za
Phone: 071 872 4955
3. WHAT PERSONAL INFORMATION WE COLLECT
“Personal Information” means information that can identify you. We collect:
Contact Details: Name, email address, phone number, delivery address
Order Information: Products purchased, order history, payment status
Payment Information: Processed securely via Payfast. We do NOT store your card details
Technical Data: IP address, browser type, device info, cookies and similar tracking technologies
Communications: Any messages you send to us via email, WhatsApp, or support tickets
We only collect information for the purpose of doing business with you.
4. HOW WE USE YOUR INFORMATION – PURPOSE
We process your data to:
Process Orders: To fulfill and deliver your orders
Customer Service: To communicate about your order, shipping, and support
Improve Services: To streamline logistics, inventory, and website functionality
Marketing: To send you information about new stock and promotions, if you gave consent
Legal Compliance: To comply with tax, CPA, and other legal obligations
Fraud Prevention: To protect against fraud and secure our systems
5. CONSENT
POPIA requires active consent.
By using our site, creating an account, or clicking “I Agree” you consent to us processing your info as set out here.
For marketing, we use opt-in checkboxes that are NOT pre-ticked. You can withdraw consent anytime by clicking unsubscribe or emailing us.
6. SHARING WITH THIRD PARTIES
We will not sell your personal data. We only share with trusted service providers who are POPIA-compliant:
Payment Processors: Payfast to process transactions securely
Logistics Partners: The Courier Guy, Pudo, Fastway for order fulfillment and delivery
Marketing & Analytics: Mailchimp, Google Analytics, Meta for advertising and performance tracking
Hosting Providers: Afrihost
All third parties are contractually required to protect your data.
7. DATA SECURITY
We take reasonable technical and organisational steps to prevent unauthorised access, loss, or disclosure. This includes encryption, firewalls, and access controls.
However, no website can guarantee 100% security.
8. DATA RETENTION
We will only keep your personal information for as long as necessary for the purpose it was collected, or as required by law.
9. COOKIES
slapsa.co.za uses cookies. Cookies that collect data linkable to a person are protected by POPIA. We use them for site functionality and analytics. You can disable cookies in your browser, but some features may not work.
10. CROSS-BORDER DATA TRANSFERS
Some of our service providers may store data outside South Africa. Where this happens, we ensure they provide adequate data protection.
11. YOUR RIGHTS AS A DATA SUBJECT
Under POPIA you have the right to:
Access: Request a copy of the info we hold about you
Correction/Deletion: Request correction or deletion where we’re no longer authorised to retain it
Object: Object to processing of your info
Opt-out: Object to direct marketing
Complain: Lodge a complaint with the Information Regulator of South Africa
12. DATA BREACH NOTIFICATION
If we have reasonable grounds to believe your info was accessed by an unauthorised person, we will notify you and the Information Regulator. We will provide enough info for you to take protective measures.
13. CHANGES TO THIS POLICY
We may update this policy. The “Last Updated” date at the top will show when. Continued use means you accept the changes.
14. CONTACT US
If you have questions about this Privacy Policy, contact VOOGA (Pty) Ltd trading as SLAP SA at admin@slapsa.co.za